Frequently asked questions
How should I pack?
Customer needs to supply all packing materials
  • Select heavy-duty corrugated cardboard box(es) that are sturdy enough to hold and protect the products and equipment that you wish to ship.

    You are not required to use new boxes, but the boxes you choose must be heavy-duty, sturdy and in good condition (no holes, tears, crushed sections, or signs of water damage).

    If you do not have an appropriate box, contact your local shipment packaging material center or contact a DHL Center in your area.

    They should be able to assist you in selecting the appropriate boxes according to the size of the product and equipment you wish to ship.
  • For each box, the maximum size of each allowed to be shipped by DHL (45 cm (L) x 35 cm (H) x 48 cm (W) or 18 inches(L) x 14 inches(H) x 19 inches(W))
  • the maximum weight for each box is 25 kilograms (kg) or 55 lbs per box.
  • Tape all of the seams on the bottom and top of the box shut with generous amounts of durable, wide (approximately 0.05 meters/2-inch or greater) packaging tape. Avoid using cellophane, masking or duct tape or string or rope to seal the boxes.

    If you are using old boxes, ensure they are clean enough to allow tape to adhere, and that all old addresses or shipping labels are removed on the boxes.
  • Any device with battery installed must be secured against any movement within the outer packaging and must be equipped with an effective means of preventing accidental activation.
    Detail Packing Instruction
    Bangladesh, Brunei, Guam, Indonesia, India, Korea, Malaysia, New Zealand, Phillippines, Singapore, Sri Lanka, Taiwan, Tahiti, Thailand, Vietnam, MacauChina
Can I have my Apple-branded products to be recycled picked up by DHL ?
Yes, You may print out the shipment document and waiting courier pick up at your site. To find the nearest DHL location, visit
Do I have to delete my personal data on my computer and electronic equipment?
Yes, Li Tong Group recommends for your personal protection that before you take your computers and electronic products to DHL for shipping, you should (a) delete all personal and confidential information on all hard drives and any other storage devices in the computers and electronic products (b) remove any removable media, such as diskettes, CDs/DVDs, or PC Cards.

Li Tong Group will not be, in any way, responsible for personal or confidential data that is not deleted from the computers and electronic devices before they are taken to DHL for shipping.
Will LTG do data destruction?
Yes, Li Tong Group provides data destruction on all computers and hard drives received in accordance with Department of Defense (5220.22M).